Xiaomi Repaired My Poco F2 Pro Smartphone - How Did They Do? By Kevin Muldoon

Hey guys, so this is the box for my Xiaomi Poco f2 pro android smartphone, but the phone is not there. The phone is actually in this black box here, because the phone had died. I sent it away to Xiaomi to repair, and last week they shipped it back to me like this. So for the benefit of my amazing, loyal subscribers than anyone else who saw that initial video about the issue. I'd like to do a follow-up today talk about what happened, and then we can open up the box, and we can have a look at the phone itself. So I bought this phone on launch day, but not the UK launch date.

I bought it on the official international launch day, so I ordered this from gear best around June 2020. I believe- and I paid about 410 pounds to get it delivered to the UK and thankfully there wasn't any import tax or anything like that now. This was actually a lot cheaper, just a month or two down the line, but I never felt like I lost out with it being. You know like 350 or 300 just a month or two later. I was always really happy with this phone.

Fantastic little phone great battery life cameras were perfect. I love the all-screen display, I love the pop-up camera, etc. So all in all perfect phone lots of updates really happy with it, but unfortunately, on Christmas day it died and what happened was I had said 40 or 50 percent charge of something like that, and I started charging the phone and I looked down at the phone, and I noticed that you got that. You know that kind of electrical charging symbol not too different from that, and it was shown charging, and then it would stop, and it was show charging, and then it would stop, and then I noticed that it just stopped charging altogether. So obviously I knew something was wrong, but I didn't notice that when I put the cable in, and I pushed down on the screen, when you applied a little pressure, it did charge, but obviously that isn't a long-term solution.

So I only had about 35 whatever battery life left. At that point, and in hindsight what I should have done was switch it off and then switch it back on and do a backup. I didn't do that and eventually the battery drained and drained and drained until it died now by simply putting the cable back in and just squeezing the screen again, I could get enough charge to display the Xiaomi logo, but nothing would load couldn't get any safe mode. I couldn't do anything with it at all. It was dead now.

A quick search on YouTube and online showed that this was I'm not going to see a common issue, but there was certainly a lot of other people, other a Poco f2 pro users, which had run into this issue and appears to be an issue with the USB type-c connector, where, for whatever reason, the connector had lost the connection to the battery or the motherboard, or both I'm not sure of exactly how it's all connected, but it wasn't connecting it wasn't delivering power to the battery. So it seems to be a common issue. Now there are tutorials online showing you how to buy that part and then do the replacement. You know take the screen off and then repair that yourself, and it was something that I had considered, but that phone was only six seven months old at that point. So technically it was under warranty.

So why would I repair it myself when I could get a professional to do it? So I contacted gear best to do it, and they didn't reply. They didn't reply at all. They just didn't reply to my message and I sent a message to gear best, and I sent a message to the retailer who saw me, which I believed was Xiaomi, but no one replied anyway, but I reached out to Jamie about this issue, and it was kind of a long shot. I didn't think they would honor any kind of warranty because I bought it from China that says Europe after all or the UK, and they responded positively, so they responded really positively. In my opinion, they said yes, we'll perform the repair, despite the fact you ordered from China and I shipped away to them, so they sent out like a plastic envelope thing to send it back.

I wrapped up sent it back, and I think the whole repair took about six or seven weeks now I'll talk about that in another video. As far as the duration of warranties and repairs and things like that, but six seven weeks is maybe a little longer than what I expected, but I did check the status a few times and a few times they did see on the website. It did say that they were awaiting a component. So given what's happening, you know what's happening with the pandemic with Brexit and with delays with lots of parts. I don't think six or seven weeks for a repair.

Is that bad right now considering what's going on, especially if they are waiting for certain parts to do the repair? Now the box is over here, and I've actually opened that just to take out the document, because the document had my address and all that on it. But you can see this part here that says test and repair return form in fact, they'll get it closer up. You can see it, and please find and close your Xiaomi mobile equipment, which was returned to us for analysis. The unit has been fully analyzed and tested. Unfortunately, whilst we endeavor to retain your personalized settings, you may find that the unit has been reset to factory parameters during the repair, the repair process, the repair process.

I can't talk today, but yes, so, ideally what you want to do before you send any phone away, is back up your settings and do a factory reset, not something I could have done. Certainly, maybe in hindsight, if I knew it was definitely going to die, but I thought I could have resolved the issue. But yes, I did not do a factory reset and I didn't back up my settings. So you know I have lost files, but you can see here, repair details, technical comments, replacement, sub board, get us up closer replacement, sub board replacement, flex replacement sticker, whatever that has a software update and screening. So it looks like they've replaced a couple of key components.

So, yes, they've performed the repair, and they've sent that back to me. So all good with that, and that's basically the story of what happened, and I'm hoping that this is a good repair, but regardless kudos to Xiaomi in the first place for taking on that, a lot of companies are quite funny with you know, with international purchases, etc. They just won't handle it. They say you have to buy within your own region and if you don't well, you have to return it to your own region, etc. So, fair play to them.

But before I get ahead of myself and give them too many kudos, let's have a look at the repair, so the phone base. I had this wrapped around it, and I've got some amazing bubble. Wrap keep me entertained after this video, and here it is, so I wasn't sure when I sent this away. I wasn't sure if I was going to get just a replacement, but going by what it says on that document. It looks like they have just repaired, my phone and yes, it does look like mines, because I can see there's a lot of scrapes in the top, because I was using a plastic case which I've got over there and so there's a lot of scrapes at the top there, because it's exposed, but the rest of the phone will be in mint condition.

So yeah I mean condition, looks good, looks like they've returned. If they've returned the phone to me in the same condition that I sent it to them. You know the only damage that I had in this phone is just scrapes at the top of the phone. So yeah looks like it's so good, but what I need to do now is get this charged up. So it's loading up.

It's loading up. It looks like they've updated to a newer version. I can't remember if I had a mini 11 at the time. I believe I mean they say that they have updated the software. So it's no surprise but yeah.

It looks like they've updated it, but the key thing here it's charging if I can get that correct. So if I zoom down, you can see there, and it looks like yes, it's charging, it's absolutely charging, no problems at all and the phone has been there in that box for about five days or so. Clearly, it's holding battery as well. Maybe it was at 100 when they shipped out, and it's dropped six percent. You know over the last week or so of being shipped and lying around my house, but yes, it basically is a new phone.

At this point now it looks like it's a new phone uh condition wise yeah. It looks perfect they've, not you know, damaged it. They've, obviously looked after it and they've sent back the exact same unit that I've got here as well. Now, obviously, from my point of view, it would have been good. It would have been good if they hadn't reset it.

It would have been good if they hadn't done that, but my guess is: they've got a policy where they always perform software updates just to rule out any problems with you know. Charging issues, perhaps were an in previous, a version of me UI, 11 or something I don't know, but actually looking at the phone. You know I've got the top of this phone scraped because I put on the official case that had a gap there, but the phone looks absolutely mint condition and yeah. It looks absolutely perfect. No problems there at all.

It looks mint so really happy with it um now. Obviously, I'm not using this phone anymore when this happened. When this happened initially I went about two days without a phone and then shout out to time to unbox I'll leave a link to his channel, but he pointed out the 20 pro was available, so I rushed out- and I got this about three days later, so it was only without a phone for about three days. This has been an amazing phone as well, but it's good to get this phone back now. You know it's always handy to have a spare android phone, especially after having one dying.

I am aware of that now so about this whole experience. It's always disappointing when something breaks. Of course, it is no one wants their laptop or their phone or their headphones or anything to break. They just want everything to work and they want. They want it to work for a long time but fair play to Xiaomi here fair play to them.

Furthermore, they did take the return, despite the fact I had ordered it from China and not the UK, and I probably got it cheaper from China than the official retail UK price they took on the return, and they did deliver it back to me within six weeks during Brexit and pandemic. My guess is, you know, during regular times, when all this isn't going on, maybe the repair would take two or three weeks. Maybe four weeks I don't know, but you have to give them a little of leeway. I think given what's going on with delays with you know, pandemic and Brexit, you know, there are delays with a lot of things, so if they were waiting for a key component here, maybe that's why um? You know it was a little longer just looking around the phone, though um, if I can zoom down here and get to the right camera just looking at the phone, though the there doesn't seem to be any issues here, you know with the seal or anything like that, and that's one thing you will notice. You know if you ever take your phone to a local shop or something one of the things they can maybe get wrong, is putting the screen back on and maybe the seal wouldn't be as strong or tight as it was before, but that certainly looks like oh, it looks perfect.

It looks absolutely perfect. In fact, it looks better than it was before so. Overall, I'm delighted with the fact it took on the repair in the first place, I'm delighted with the fact to fix the phone and fingers crossed you know, I'm not going to have any problems with the phone moving forward. So thanks for watching guys, I just thought I would do an update with this, and I can maybe do a comparison between these two phones in the future and just kind of point out. The differences but for now I'm happy that my phone has been returned to me so until next time guys take care.

Source : Kevin Muldoon