Pixel 2 XL Screen Burn-in Problem By TWiT Tech Podcast Network

This is tweets. Are you ready it's time for a call? I'm really excited about this one on the line with us, Greg from New, Jersey, hi, Greg, okay, hi guys how you're doing I'm great. Thank you for hanging with us for a little, because you have a story. I think I want everybody to hear you bought and already got a pixel to excel. Congratulations! Yeah! Thank you! I think! Did you get yours, I got it last week I pre-ordered it, and it came in I think last Thursday or Friday? Now this is the bigger one, the full bezel that people have its uses an LG OLED same one in the V 30 people have two complaints about it. One doesn't bother me so much as they said its kind of grainy, especially when you dim the screen.

Did you notice that no I haven't had the graininess say that doesn't bother me I've, seen that before I wouldn't look at one at Verizon, but you also say you had the other problem: the burning problem? Yes, I had to burn it. Problem I had the burning problem, so I contacted them and uh Cayman not first limit was that you're leaving out an important part. It came burned in. Oh, yes, yes, well, the first one, there's two that I've had the first one I didn't notice that came burned in it, took it there too, and after their two people start talking about it. I looked, and I said: oh yeah, my phone does have the burn in it came that way.

It came that way. Two days old. It was there. Oh, that's terrible, so wet you called them, so I called Google, and they first were telling me that everything was working properly and not to be too concerned about it, but they would put it in for an inquiry and I said okay, but it doesn't seem right. So, the next day my phone started hanging up in squeal.

Noises were coming through the speaker on phone calls, oh dear, and when it hung up rebooted. Oh no, hang up the call the whole phone reboots start over. So, after a couple of times, an attic old, Google again and I explained that to them and when I was on the phone with them, it happened, and they had to call me back Wow serious problem. Yeah, you got a lemon for sure and that work humbly yeah give me a cup, so you said it better. You sent it in so they issued me.

A replacement I got that in this Friday yesterday and the first thing I did when I opened, the box was checked it for the screen burning, and it had it as I was going through the setup menu I could find it out of the bottom. Oh, my goodness, they probably test these in the factory, but it sounds like it gets. The burning. Is this a picture of it Elsa same way, though yeah? You know, I'm, sorry, that's a major defect. You do not want to accept that so yeah, so you call him back and then this time I said, okay, I called him back again.

Today and I said you know, I want to report this. You know I said I, don't know what you're trying to do with it or what you're not trying to do but I. You know what's the deal, and it basically said the phone's working properly. But this isn't, you know acceptable in my level, so they said that they're taking the IMEI numbers down on their returns, and they're tracking it down to what location and what parts could possibly be defective, and they're going to try to narrow it down. Okay, because not all reviewers I should mention at least a lot of you know what we've heard about this issue has been from reviewers that got early access models of this that they could write the reviews.

Not all reviewers, noticed this burn an issue. Some of them did so it's very possible that there's I would hope. That's the case. They got all the screens from the same Factory, the LG Factory, it's an older Factory. It was the only one capable of making them in that capacity.

It's the same screen in the V 30, but we aren't seeing that burning in the V 30. No, we know that Samsung modifies its software on it, so LEDs in the note 8 in the galaxy s 8 they jitter it. They actually I'm told I, don't know this for a fact, because I can't see it, but apparently they move the screen by one pixel every once in a while, so that these buttons at the bottom, which are always on the screen, are not always in the same position slightly off and they guess they do that, because all LEDs are prone to burning. This is not usually yeah. It's part of the technology or its lease is known about the technology, but the PIO LEDs.

That's that LG's using maybe more prone to it. I don't know. So how does it stand right now? Which phone are you on and are they sending another? Yes I'm on my second I'm waiting for my third. The third should be here: Monday Wow- and you know they just told me to try to enjoy the phone, because it's working properly, and this buzzer get worked out, but I do enjoy the phone try to enjoy all of those holds. On your credit card too, well, Wow yeah, you know $3,000 with the whole, well I'm cut I'm.

This is fascinating. I mean yeah, so that there is a question and I don't think we know from what Google said to you. If they know if it's, if is this going to be on every pixel to excel? Well, that's my question. Yeah, I mean they know that it's significant enough that they had to make some sort of public acknowledgement of the issue and and and they ended up making a correction to their warranty policy. So normally they would give I think it's a year's manufacturers warranty when you buy a new pixel.

If you wanted more than that, you could buy the extended coverage. What is it called the preferred care extended warranty, but with this announcement that I think they made on Thursday afternoon they're, basically extending the manufacturer's warranty to a full two years now, if you've bought preferred care that basically negates the need for preferred care. So they say you can get refund for that. If you did happen to buy that, because they're basically offering that for free from what I understand this problem, that isn't even going to be a solution, but now, if they can't send you one that doesn't have a burn right issue, then, who would want this phone? Is it well? Let me ask you that Greg. Is it bad enough that you go? Oh I, can't I can't take it well, I, don't know, that's my question.

Really it's kind of hard to say: would that bother you enough me I, don't know it's always there. So it's in the back of your head and on the phones $1,000, it kind of feels silly telling say your wife, you spend a thousand dollars on a phone and oh by the way, there's a burning, and you could see it looking at it. You know to remind me thanks, you know. So, yes, I showed my neighbor last night. My great new phone, and the first thing he said to me was like: does it have that issue they're talking about as well? Can you see it, and he said oh wow, look at that? So this is very bad for ya.

That's not good at all! They're they're also well I'm. Okay, to answer your question, or at least to kind of address your question: do you return it I think that's going to vary from person to person. Some people aren't this probably I might not bother them, but just it would bother me right knowing that it's there, knowing that if you watch a video or something that removes that navigation bar that there's a possibility that you're going to have some sort of persistence in the image like that would bug me and especially for the price of the device at some point. I feel like I would have to just call it and be like alright. Well, apparently, this is my phone because.

They can't get this right for this premium price tag. People might not be bugged, yeah I'm, not, for instance, bugged by the dimming, the pixelated grainy dimming because I, looked at that and I see it, but doesn't that that doesn't bother me so much, but it would bother me I! Guess, I, don't know you were both getting them right. I have why I should be getting mine on Monday, I, suppose from where, where I'm coming from is at least Google has acknowledged it at least they're offering you know, via the warranty, some sort of concessions there and I. Imagine if, if you get this phone, you can see live with it for a couple of, we see how much it really bugs you, and you know, go back to Google if it bothers you that much and get your money back there, they're basically saying yes to that now. Should you have to do that when you're spending a thousand dollars on phone heck? No, and maybe that's enough for someone to say I'm, not even gonna- touch it, because there are plenty of really great phones out right now, yeah we're gonna talk about Android phones, I mean in that price point.

This is a this. Is the Samsung Note 8 yeah phenomenal awesome and that screen doesn't that burn, and it's the most beautiful screen every one thing, that's also an interesting point is that Google claims they're calibrating their pixel XL screens, actually both pixel two screens for an RGB standard, and that, apparently, is not the case. You get a little about off axis blue 10, yeah I, don't know if you noticed that I definitely noticed that implores I can say as far as the blue 10 it is there. It doesn't really bother me because I can, you know I've mostly held my phone straight on, so it doesn't really bother me plus they do say that it helps with wearing sunglasses and seeing the phone and I can say with this phone, you can wear a pretty dark pair of sunglasses and still read your phone yeah. That's like no other phone I've ever used.

They used what I understand. They've used a circular polarizer on this, so you can wear your sunglasses and yeah, even their Polaroid polarized, and that works perfect and the other thing I could say as far as the warranty stuff. What I noticed was the first time it was pretty difficult to get through to them that I wanted a new phone, and today, on this one it was pretty simple like they had kind of the guy knew it. They know they got a proverb, maybe her admission. They have to do so.

I wouldn't be worried about being able to return it or not I. Just what do you do from that point on because you know I mailed back my other pixel, so that was I sent this back I, don't have a current phone, that's true, and would you meld in their other pixel? That was to get the discount because it for the trailer. So why that? Because you'd no longer had the phone, you got a discount for the new phone that you bought you're, getting your money back like it's kind of a mess yeah that is kind of a mess I mean for what it's worth it just to kind of be completions about this topic.8.1 is indebted, develop a preview right now and Google is addressing this at least partially through software by dimming. The bottom navigation bar after 2 seconds, hopefully to mitigate the problem, were too slow it I, don't know. So what this does underscore is as much as we like to have the newest thing, the minute it comes out.

Maybe that's not always the best thing to do: yeah for most people. It might be worth waiting a month or two to hear what the problems are with any new phone, particularly a new design so going to the iPhone 8 wasn't as risky, because that's basically the 7 but going to the iPhone 10 that may be risky, and I would same think. I would wait and see, yeah and I guess. This is true. The pixel meet you and I have to buy these because we want to be able to review them for you, we're the guinea pigs so take advantage of the fact that we have to do it and wait and hear what people say.

This is a bit of a problem. Google also needs to color, calibrate these out of the factory they're, apparently not saying they're doing it, but apparently not there. I just was reading an interesting thread. Marques Brown lee's talking about the bad color on his phone, but he kind of got it wrong in terms of he's saying it's because it's RGB calibrated, but iPhones have been RGB calibrated for some time, and now they're p3 calibrated, and they have fine color I, think the was reading one thread by a guy who does color analysis of screens who says it's completely off calibration, it's as if it was not calibrated in the fair interesting. So this is a is another open question.

Yeah, I think there's a number of open questions with this pixel. It very much disappoints me, because I was very excited about the pixel two away. They agree, especially the Excel Craig an. Our advice I at this point, I think you're kind of stuck only because you don't have a backup, yeah, yeah cross, your fingers as third one fixes it well I mean well, there is. There is an alternative here, which is the fact that we're not seeing this on the smaller version of the pixel -.

From what I understand this is just a pixel -. That's an animal AMOLED screen, which I think means it's a Samsung screen right, P, Oh LEDs are LG's version, amyloid or Samsung's version. Samsung does not seem to have these issues with their screens. Maybe they have a more mature alert technology. I, don't know, I mean if your priority with this is is to stay in the Google kind of world.

You know, with their hardware and obviously to have a better display, may be trying out the two before you bag it. But you know it's a smaller device. There are reasons that you get the larger one versus the smaller one. A lot of the features are the same, but there are some differences. It's another option, I guess yeah, that's kind of what I was thinking.

If the third one comes in I'll, give it a few days to a week and see what you know. If it comes in right away, I'll know, and I'll decide. You know. Maybe I will try to you know a smaller one yeah. You know, yeah I, don't know I'm.

If it's a hardware issue I'm, not convinced that any software can fix it, but we'll see that's what I was thinking. Greg stays in touch, I'd, love to know how your experience is, and the good news is that they're, both cases they've replaced it and yeah yeah. That is, that is good service. But there's no point in getting it replaced if they're not going to fix the problem. Yeah, just sending you another bad ones, another bad one! That's not Robyn's! Yes, thanks Greg, I appreciate it all right.

Thank you. Yeah, yeah! Well, we'll see what happens with your phone with my phone for your problem with hers. She has I have to say: I just saw terrible burning on a pixel ? at the Verizon store and I and I didn't pay any attention to it. Yeah. It was really badly burning.

No remember that with an OLED screen, there's burning, which is permanent and then there's persistence right, which persistent image persists, which gets better. This sounds like burning and that's a big issue if you're getting burned in screen so screen, actually, if you're receiving it and run boxing it- and it's really it's there- that's that's a ruined screen that got ruined quickly, yeah and if it's that bad now what's going to be in a month, yeah, that's the big question, I think: that's exactly why Google extended it to two years, yeah I, think what we're really seeing, and I think you, if you start with the note 7 and you, and you go to this phone, we'll see with the Apple iPhone 10 they've had certainly production problems with that that companies are pushing really hard to make something special happen in their new phones and if they push too hard, as they did with a note, 7 you've got an exploding phone, as Google may have done with the pixel 2 XL you've got a phone with bad screen issues there. They really want to make big jumps forward and I, don't know if that's even possible now, so this may be it. This may not be the end of this trend. We'll see.

Source : TWiT Tech Podcast Network